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FireBirb
Participant
Jan 22, 2025 2:44 AM UTC
Open for Voting

Perpetual license off steam is not genuine?

  Was about to work on some projects today, only to be greeted to this Alert. I bought a perpetual licese off steam before adobe bought them out. I thought a perpetual license was forever to use. I'm not really sure what to do next or who to contact to get this issue resolved. 

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
Jan 22, 2025 8:23 AM UTC

Hi @FireBirb,

 

Thank you for the message.

 

First of all, if you bought a perpetual license you'll have a perpetual license, so we'll get to the bottom of this no worries.

 

That being said, I'm curious to understand why an Adobe popup shows up when it's a Steam license. Are you opening the software through the Steam app? Which version of Substance 3D Painter do you have?

 

Keep me posted.

 

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Cyril Dellenbach (Micro) | Product Manager | Substance Painter
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