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February 8, 2023

Problems with some texture

  • February 8, 2023
  • 1 reply
  • 272 views

My Substance painter cant read some texture, They appear pinkish, its the version 8.3.0 build 2094 

    1 reply

    Cyril Dellenbach
    Community Manager
    Community Manager
    February 9, 2023

    Hi Judith,

     

    Surely this is unusual.

     

    I've already brought the issue up to the team, but in the meatime we can try multiple things to solve your problem.

     

    First, go to your Preferences > General > Material Preview Shader and switch the preview shader to pbr-metal-rough-with-alpha-test (if it already is, try to remove it and reload Substance Painter).

     

    In addition, you may try to update your graphic card driver (always good to check).

     

    And if those don't work, send me your log (help > export log...) so I can dig deeper into your issue.

     

    Let me know !

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe