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Nick_Sushkevich
Known Participant
February 17, 2025

Redeemed my 6mo. free license to Substance Painter from FAB last month, but was denied access.

  • February 17, 2025
  • 1 reply
  • 328 views

Hi!

So as stated above I've got a promotional code for SP from FAB, redeem it, and everything works smooth until i was denied acess to software and later I received a letter from adobe whith accusations of "suspitions of fraudulent activity on my account".

 

Adobe employee @Cyril Dellenbach was actively monitoring this, but there were no communication with them since Feb 3.

It's been 15 days and issue is still not resolved.

That is not what I expect from a customer service for years of creative cloud subscription.

 

I really hope @Cyril Dellenbach or another tech support will contact me and restore my acess to Substance Painter license.

 

 

    1 reply

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    Nick_SushkevichAuthor
    Known Participant
    February 17, 2025

    This is exactly why many Adobe users are shifting to piracy or alternatives.
    For example, I started a project after redeeming my license and worked on it till I was denied access, and I had to continue on a pirated copy after waiting a few days hoping that support would fix the issue, risking exposing my system to viruses and unwanted access just to finish the project in time. At every step there was nothing illegal on my part as I participated in Adobe/FAB promotion, purchased $200 worth of products, and redeemed my legitimate code for a 6-month license of Substance Painter.

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