Skip to main content
A
Allosaurus92
Participant
June 24, 2024

Substance 3D Painter 2024 Steam Will Not Launch

  • June 24, 2024
  • 3 replies
  • 884 views

I'm having trouble launching Substance 3D Painter 2024 on Steam. I'm using Windows 11 with a GeForce GTX 1070, 64 GB of RAM, on an Alienware Aurora R7. Despite reinstalling, updating drivers, and checking Windows Firewall permissions, the program refuses to start. Any help would be greatly appreciated.

3 replies

GeoffroySC
Community Manager
GeoffroySCCommunity Manager
Community Manager
September 17, 2024

Hi, 
Could you check for software conflicts that you might have: https://helpx.adobe.com/substance-3d-painter/technical-support/technical-issues/startup-issues/software-conflicts.html

A
alora_7674
Participant
September 12, 2024

I am having the same issue with the steam 2024 version. The loading launch screen shows and it opens the application as a fully white window, but never loads further. Eventaually windows prompts 'not responding' and no matter how long I wait for the program o fully open it doesn't.

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
June 25, 2024

Hi @Allosaurus92,

 

Can you give me more details on what's happening at launch? Do you see the splash screen? Do you have an error?

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices