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Allosaurus92
Participant
Jun 24, 2024 1:15 PM UTC
Open for Voting

Substance 3D Painter 2024 Steam Will Not Launch

I'm having trouble launching Substance 3D Painter 2024 on Steam. I'm using Windows 11 with a GeForce GTX 1070, 64 GB of RAM, on an Alienware Aurora R7. Despite reinstalling, updating drivers, and checking Windows Firewall permissions, the program refuses to start. Any help would be greatly appreciated.

3 replies

GeoffroySC
Community Manager
GeoffroySCCommunity Manager
Community Manager
Sep 17, 2024 2:27 PM UTC

Hi, 
Could you check for software conflicts that you might have: https://helpx.adobe.com/substance-3d-painter/technical-support/technical-issues/startup-issues/software-conflicts.html

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alora_7674
Participant
Sep 12, 2024 11:35 AM UTC

I am having the same issue with the steam 2024 version. The loading launch screen shows and it opens the application as a fully white window, but never loads further. Eventaually windows prompts 'not responding' and no matter how long I wait for the program o fully open it doesn't.

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Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
Jun 25, 2024 1:59 PM UTC

Hi @Allosaurus92,

 

Can you give me more details on what's happening at launch? Do you see the splash screen? Do you have an error?

 

Let me know.

 

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Cyril Dellenbach (Micro) | Product Manager | Substance Painter
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