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December 22, 2023

Substance crashing when switching texture sets

  • December 22, 2023
  • 1 reply
  • 394 views

Whenever I try to switch my texture set to the set with more layers my Substance just completely freezes, or kills the tab and closes itself. However, when it decides to only freeze, my cursor still changes when pressing the camera movement keybind and when I hover over any item in the toolbar it shows the full description popup. When minimising the tab and opening it again it whites out the whole screen, and when trying to change the window size by dragging the corners of it, the interface will just cut or add white space in the enlarged area.

I'm able to open the texture sets fine for the others, however one specific set with the bulk of layers and textures just causes the freeze / crash.

I've tried reinstalling , moving the file to other locations (since it's been mentioned onedrive can cause issues before), I've tried pretty much everything I can think of. The software was running fine yesterday, then this suddenly started happening after i reopened the saved file to come back to it later. Any help would be greatly appreciated.

1 reply

Cyril Dellenbach
Community Manager
Community Manager
January 8, 2024

Hi @defaultvfkt49aw4de4,

 

Thanks for the message.

 

Unfortunately, it seems your specs are below the minimum system requirements for running Substance 3D Painter (no dedicated GPU) and this can result with a lot of various problems.

             

That being said, we can try several things to optimize performances and reduce issues.While creating a project, make sure your Document Resolution is 1024 or below, but not above, especially considering the freezes you're facing. I advise you to avoid the UV Tile workflow as much as possible and to deactivate the Temporal Anti-Aliasing in the camera settings.

 

I hope this will help with your projects, but I am afraid I cannot do much more.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe