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Participant
July 28, 2022

Substance is crashing when opening any file.

  • July 28, 2022
  • 2 replies
  • 318 views

Substance P is crashing when I open any file...well, I don't even have to open it. As soon as I open the HHD drive then navigate to the folder Substance closes. Should I copy my working files to an SSD drive? I am using HFS+Paragon to read a Mac SSD drive on Windows(Says in the documentation this could be causing a problem). I deleted it but the problem still occurred. I am not sure what to do next. I attached the log file.

Any help would be greatly appreciated.

Thanks,

Paul

 

    2 replies

    Participant
    August 4, 2022

    Hello,

    Yes I tried that, but it was not the problem. I figured out what the issue is. It has something to do with my folders. If I put the files I am using in a maze of folders Substance closes, but if I save my files in one folder that is easy to access Substance has no problem.

    A major problem I am having is Substance maxing out the GPU just to open files. I am using Nividia Gforce RTX 2080 Ti, 64GB Ram, and Have over 200 GB remaining on SSD. Any idea what is happening?

    GeoffroySC
    Community Manager
    Community Manager
    August 3, 2022

    Hi, 

    Have you tried doing a clean install of Substance Painter after using HFS+?