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T
Tim33606759xge9
Participant
November 14, 2023

Substance Painer crashes

  • November 14, 2023
  • 1 reply
  • 111 views

Hi! I have run into a problem with the program. I was using it as usual yesterday when it just suddenly crashed on me. 

Now when I try to start, I get the start-up screen (See picture below), and then nothing, crashes instantly. I have tried these things mentioned here Crash or freeze during startup

 

Does anybody have a solution for this??

 

Best regards!

 

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
November 15, 2023

Hello Tim,

 

Thanks for the report.

 

I'd advise you to take a look at the Software Conflicts page, but as it already is in the link you shared upthere, it's probably not needed.

 

Would you mind sending me your log file (C:\Users\Username\AppData\Local\Adobe\Adobe Substance 3D Designer)? We had other users sharing a similar issue, and I'd be very curious to see whether the file is similar.

 

Let me know.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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