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Taylor23301545b3hh
Participant
March 15, 2024

Substance Painter 2 (Steam) no longer opening

  • March 15, 2024
  • 1 reply
  • 254 views

I purchased Susbtance Painter 2 some years ago via Steam. I recently redownloaded the program to do some personal work only to find that it crashes before launching over and over again. Is this intentional? I would hate to hear that a product that I purchased is being forceably made obsolete. This wouldn't be the first time that this has happened with products via steam so just looking for any assistance.

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
March 18, 2024

Hello Taylor,

 

Thanks for the message.

 

I can reassure you, this is not intentional. Steam's licenses are perpetual. However we'll need to investigate to find where the issue is coming from.

 

I advise to try the basics first. Run the app as administrator, update your GPU, and check our Software conflicts' list. Most times, this is where the problem comes from.

 

If these don't help, you can send me your log 

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

at cdellenbach@adobe.com with a link to this thread.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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