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zacharyc66650434
Participant
June 28, 2023

Substance Painter Crash on Startup

  • June 28, 2023
  • 1 reply
  • 235 views

Hello,

 

Substance Painter crashes on startup for me, even after troubleshooting using the guide for software conflicts, etc. My machine is way above the spec requirements, and I have used Substance Painter without a hitch in the past, I'm not sure what's causing the software to not even be able to startup.

 

I've attached the crash log, thanks!

 

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
June 29, 2023

Hi @zacharyc66650434,

 

Thanks for the message.

 

It seems there's an issue with your GPU. Considering your driver version (536.25) and considering its release date (2023.6.20), I'd say it's possible there's a conflict between the driver and Substance 3D Painter. Could you try to rollback the driver for a previous version and see if it works

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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