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Participant
October 17, 2023

Substance painter crash with 0% CPU and GPU usgae

  • October 17, 2023
  • 5 replies
  • 499 views

as the title suggests, for some time I have been facing a problem where my substance painter keeps crashing every few minutes, sometimes it will crash as soon as i open it again. Opening task manager after substance painter goes "not respodning", it shoes 0% CPU and GPU usage with RAM being used same as before crash.

 

Is there any solution to this? any help will be appriciated 😞

5 replies

Cyril Dellenbach
Community Manager
Community Manager
October 18, 2023

No problems, let me know if rolling back for a past GPU driver version helped.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Participant
October 18, 2023

it is indeed an AMD gpu, a 6950XT to be specific. Thanks for the help.

Cyril Dellenbach
Community Manager
Community Manager
October 17, 2023

Thanks for the log file.

 

I suspected the GPU was an AMD. I'm pretty sure (but not confirmed yet) we're facing an issue with the latest AMD drivers. Could you try to rollback your GPU driver for a version from April?

 

Let me know if this helps.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Participant
October 17, 2023

yes, my tdr delay values are correct. i already did that when i installed substance painter for the first time. and just now i re-checked them.

 

 

https://drive.google.com/file/d/1vXKqnXntfAP95tk-9-K-HvuslFojrn6u/view?usp=sharing

 

this is a link to the log file. i would really appriciate the help.

Cyril Dellenbach
Community Manager
Community Manager
October 17, 2023

Hi Sunny,

 

Thanks for the message.

 

First of all, I advise you to follow these steps regarding GPU crashes.

 

If this doesn't help with your issue, I'd like to take a look at your log (C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter), so I can have a better idea on what's happening.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe