Substance Painter crashes then causes computer to hang, forcing me to hard reset
- July 2, 2023
- 1 reply
- 274 views
Over the past couple of months, I have had an issue where Substance Painter will crash, and then not long after my laptop will totally freeze, forcing me to hard-shut down my laptop. I'm pretty sure this is not an issue with my laptop per se, because it used to run Substance Painter quite comfortably and I have been able to use many other intensive applications without any issue. This is an issue that occurs with every version, not just recent ones either, as I downgraded to the earliest version my subscription would allow and the issue still occurs. I have tried disabling a number of options in Substance settings and these have had no effect.
I did report this issue previously and was told that, at the time, my laptop was under minimum specs because it did not have enough RAM (8GB). I upgraded the RAM last month to 32GB and the issue still persists. I have also tried setting the NVIDIA GPU to be used rather than auto-selecting. My drivers are kept up-to-date.
I have attached the last log file.
