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July 2, 2023

Substance Painter crashes then causes computer to hang, forcing me to hard reset

  • July 2, 2023
  • 1 reply
  • 274 views

Over the past couple of months, I have had an issue where Substance Painter will crash, and then not long after my laptop will totally freeze, forcing me to hard-shut down my laptop. I'm pretty sure this is not an issue with my laptop per se, because it used to run Substance Painter quite comfortably and I have been able to use many other intensive applications without any issue. This is an issue that occurs with every version, not just recent ones either, as I downgraded to the earliest version my subscription would allow and the issue still occurs. I have tried disabling a number of options in Substance settings and these have had no effect.

 

I did report this issue previously and was told that, at the time, my laptop was under minimum specs because it did not have enough RAM (8GB). I upgraded the RAM last month to 32GB and the issue still persists. I have also tried setting the NVIDIA GPU to be used rather than auto-selecting. My drivers are kept up-to-date.

 

I have attached the last log file.

1 reply

Cyril Dellenbach
Community Manager
Community Manager
July 3, 2023

Hello @26852587,

 

Thanks for the message and thanks for the log file.

 

Does this issue occur only with a specific project? I'd love to take a look at the project you worked on before sending the log. Would you mind sharing the .SPP file? You can obviously send it to me personally at cdellenbach@adobe.com

 

With that being said, the computer is still under the minimum requirement for running Substance 3D Painter and depending on the project, it could very well be the problem.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe