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Participant
April 28, 2022

Substance Painter Crashes When Exporting at 4k

  • April 28, 2022
  • 2 replies
  • 331 views

Whenever I try to export out my material at 4k, the Substance Painter application would just crash/vanish after 10 minutes. When I export at 2k, it does it quite instantly with no problems. This happens only when I'm trying to work on custom tilable textures as well - I've exported out 4k textures for other projects with no problems.

 

I tried searching for a solution for this but have not had much luck. The most I could find that was related to my issue was from this forum post from the allegorithmic site (https://forum.substance3d.com/index.php?topic=35374.0), but the solution wasn't stated as it seemed like a staff member helped the person outside of the forum.

 

Any help would be much appreciated. Thank you!

    2 replies

    Participant
    April 30, 2022

    I followed the steps to have the TdrDdiDelay set to the reccomended settings as well but it still crashed/vanished when trying to export at 4k 😞

    davescm
    Community Expert
    Community Expert
    April 30, 2022

    See attached info in the documentation :

    https://substance3d.adobe.com/documentation/spdoc/crash-during-export-186975730.html

     

    You appear to have set TDR delay but not TDRDdiDelay ?

    https://substance3d.adobe.com/documentation/spdoc/gpu-drivers-crash-with-long-computations-tdr-crash-128745489.html

    It might be worth trying

     

    Dave