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September 21, 2024

Substance Painter Crashing Upon Start Up

  • September 21, 2024
  • 1 reply
  • 300 views

I don't know what's happened, but after the newest update this week, when I start Substance Painter, I get an error that it was not shut down properly and it crashes.  When I try to send a report, it can't send the report.  I finally came here to manually enter the report.  After I close that window, Substance Painter starts and seems to function normally.

My system specs:

Device name NatTwenty
Processor 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHz
Installed RAM 64.0 GB (63.7 GB usable)
Device ID E233D4A2-8A56-48E1-AB35-FBEA8CB4F92A
Product ID 00342-21104-14527-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 11 Home
Version 23H2
Installed on ‎2/‎22/‎2024
OS build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0

Manufacturer Acer

Please tell me there is no way that Substance Painter is too advanced for this computer I just bought approximately seven months ago because that would be absolutely ridiculous.

1 reply

GeoffroySC
Community Manager
Community Manager
September 24, 2024

Hi,

We are invesitgating the issue, if you notice any reproductible pattern, feel free to inform us. 

Kinb Regards,

Geoffroy SC