Substance Painter is Crashing When Opening an FBX File (Log file attached)
- August 22, 2022
- 4 replies
- 1667 views
When opening a particular FBX file and some others, substance painter will begin to load the scene then crash very shortly into the loading process. Initially, increasing my virtual memory from 12 GB to 16 GB seemed to allow me to open some additional files, but the one I want to open next will not load. It occaisonally makes it into the auto UV unwrapping stage but only makes it into single digit % completion before crashing (I would like to auto uv unwrap the model).
After increasing virtual memory to 256 GB, it still crashes and doesn't appear to utilize a noticable percentage of virtual memory when viewed in performance monitor when attempting to load the file (viewing % Page File utilization). This makes me think that virtual memory isn't the limiting factor.
Any information that could help me open my FBX file for texturing would be greatly appreaciated.
In case it might be useful for troubleshooting the issue, here are some details on my machine and Substance Painter install:
Substance Painter:
version 8.1.2 (up to date)
System:
CPU: AMD Ryzen 9 5950X
Memory: 32 GB 3600 MHz G.Skill RipJaws
GPU: GIGABYTE RTX 3080 Ti 12GB
Graphics Driver: GeForce Game Ready Driver Version 516.4 (up to date)
SSD: Samsung 970 Evo 2 TB
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