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Participant
March 26, 2024

Substance painter keeps crashing when i star using warp transform - but the log give me nothing

  • March 26, 2024
  • 2 replies
  • 171 views

Whenever i use warp transform my substance painter crashes after a few pulls to reshape.

The only error in the logs is this.  but i am not getting any licensing errors doing anything else.

[err] substance painter "an error occurred while retrieving global node information: the HTTP request took too long to complete so it was cancelled."

    2 replies

    Participant
    March 27, 2024

    Hello Cyril,
    I am using version 9.0.0-2585
    and even if i dont double click it is still crashing

    Thank you

    Cyril Dellenbach
    Community Manager
    Community Manager
    March 27, 2024

    Hi Joseph,

     

    What Painter's version are you using? I remember a specific update where double clicking on a Warp Projection's vertex would crash the application. However, this should be solved with the current release.

     

    Therefore, I advise you to update the app, or make sure to not double click on a vertex.

     

    Regards,

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe