Participant

Substance Painter & Sampler Application Issue

Forum|Forum|2 years ago
June 1, 2023
3 replies
317 views

Hello,

I downloaded again Substance 3D Painter with other software on my HP Envy x360 [Windows 11] at Creative Cloud Desktop. I got the 30 days free trial for the software's: Substance 3D Designer, Substance 3D Painter and Substance 3D Sampler. My issue is, when I wanna open Painter. It's loading the application [the window pops up], but its crashes/disappear after few seconds like for Sampler. The only software that works is Designer and the Application works there. I don't know what the issue is from Painter and Sampler.

HP Envy x360

Windows 11

i7-8565U 8th Gen

1.99 GHz

16GB Ram

475GB Storage

Nivida GeForce mx150

Does someone knows the issue/Can someone help me?

Cyril Dellenbach

Community Manager

Hi again Itthi,

Apparently, your GPU doesn't support last versions of OpenGL causing issues when launching. You could always try to update your driver, but I don't think this will solve the issue. I'm afraid you'll need another hardware to run Substance Painter and Sampler.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

I

ItthiAuthor

Participant

Hey Cyril Dellenbach,

sure I can send it. Sorry that I respond late. Here are the logs

log:

[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "8.3.1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 2453
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "b0d5ecbbb2fee1a24c87120e7b173920dac40900"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.22000"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel: "Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram: "16173 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap: "Not bounded"
[INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: "
[INFO] <Qt> "[DBG INFO][Main]" ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVendor: "Microsoft Corporation"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glRenderer: "GDI Generic"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVersion: "1.1.0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glslVersion: ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" vram: "0 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Number of detected GPU devices: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-desc: NVIDIA GeForce MX150"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-vendorid: 0x10de"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-deviceid: 0x1d10"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-version: 31.0.15.2656"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minversion: 26.21.14.4250"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minname: 442.50 WHQL"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minurl: http://www.geforce.com/drivers"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" OpenGL max version 1 . 10
[ ERR] <Qt> "[DBG ERROR][OpenGL Helpers]" "Keine OpenGL 3.3-fähige Hardware"
[ ERR] <Qt> "[DBG ERROR][OpenGL Helpers]" Can't render OpenGL from the current thread

log.back

[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "8.3.1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 2453
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "b0d5ecbbb2fee1a24c87120e7b173920dac40900"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.22000"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel: "Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram: "16173 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap: "Not bounded"
[INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: "
[INFO] <Qt> "[DBG INFO][Main]" ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVendor: "Microsoft Corporation"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glRenderer: "GDI Generic"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVersion: "1.1.0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glslVersion: ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" vram: "0 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Number of detected GPU devices: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-desc: NVIDIA GeForce MX150"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-vendorid: 0x10de"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-deviceid: 0x1d10"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-version: 31.0.15.2656"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minversion: 26.21.14.4250"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minname: 442.50 WHQL"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minurl: http://www.geforce.com/drivers"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" OpenGL max version 1 . 10
[ ERR] <Qt> "[DBG ERROR][OpenGL Helpers]" "Keine OpenGL 3.3-fähige Hardware"
[ ERR] <Qt> "[DBG ERROR][OpenGL Helpers]" Can't render OpenGL from the current thread

Thanks for your help.

Kind regards,

Itthi

Cyril Dellenbach

Community Manager

Hi @Itthi,

Thanks for the message.

Unfortunately, you GPU is under the minimum requirement for using Substance 3D Painter or Sampler. This is certainly the issue, but with that being said, I'm a bit surprised the soft doesn't open at all.

Would you mind sharing your log, so I can take a deeper look? You should find the .txt file under

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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