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September 29, 2024

Substance update package won't install any more

  • September 29, 2024
  • 0 replies
  • 257 views

First: All pervious installations worked fine on all systems up to versions: Designer 14.0.0, Painter 10.0.1 and Sampler 4.5.1. Now I created a new package with the updated Designer 14.0.1 and Painter 10.1.0. and the installation failed with a hint to have a look at PDApp.log. In this file I can see the line:

[FATAL] |  | ASU | DeploymentManager | IPCInterface |  |  | 30848 | Operation failed 8 and errorCode 190
And if I search for the error code 190 I found a hint that my system requirements are not sufficient any more.
Since our systems did not change, I suppose there was a chang in requirements but I have no idea which one does not work.
The only thing wich could be the reason is the windows version. We use Windows 21H2 whereas in the requirements I can read
that 22H2. Could this be the reason? As already mentioned, all previous versions worked fine.
Log files are attached.