The program fails to launch, and I am unable to download 3D assets from the library.

I am unable to use the Substance 3D Painter program as it crashes upon opening. Additionally, I cannot download 3D assets or textures from the Adobe Library.  Despite uninstalling and reinstalling both the program itself and Adobe Creative Cloud multiple times, I keep encountering the same issue. This problem, which is preventing me from working, has become very frustrating. Could you please help me identify the cause of this issue?