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Unable to pass smart material presets between Mac and PC

Forum|Forum|2 years ago
June 8, 2023
3 replies
347 views

I think I've uncovered a potential bug. I've been attempting to use smart material presets on my Mac sent to me by a PC user. Both of us are using the most current version of Subtance 3D Painter on the most current OS's of our respective machines. These presets have been tested sharing between PC and PC and seem to work fine. Sharing from Mac to PC also seems to work fine. It's just when receiving smart materials from a PC user that I encounter problems using them on my Mac. Any help would be appreciated. Thanks!

Bugs & Crashes

Cyril Dellenbach

Community Manager

Thank you very much @JiJoBoJaJa and sorry for the late answer.

I thought it was an exterior issue, but it's hard to tell when we can't reproduce the bug. I'm glad the problem is solved and hope everything will run smoothly for you now!

Tell me if you need anymore help.

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

JiJoBoJaJaAuthor

Known Participant

This issue has been solved. Turns out it was a zero byte issue using Dropbox on Mac. Fix requires following these steps. Once the zero byte issue was solve I was able to re-download the PC spp and sbsar files and they worked fine on my Mac version of Substance 3D Painter after that.

https://www.dropboxforum.com/t5/Delete-edit-and-organize/A-bunch-of-my-files-went-to-Zero-Bytes-on-Mac/td-p/402645

JiJoBoJaJaAuthor

Known Participant

Here is some more info on this that seems to be connected with the way the PC Substance exporter is handling the files. Images attached.

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