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Kristina27333293o7om
Participant
February 16, 2023

White Screen on launch

  • February 16, 2023
  • 2 replies
  • 461 views

Hi, I know this issue has been around and I've read and tried all the posts I could find on this.

Yesterday my Substance was actually working for the entire afternoon after not working for a week, and today it's not working again. It freezes and shows white screen after launching.

Here is my log in the attachment, I hope there is a solution to this. 

2 replies

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 20, 2023

Hi @Kristina27333293o7om,

 

Thanks for your patience. Unfortunately, I don't see anything weird in your log. Does it only happen with a specific Substance Project ? Have you already tried to reinstall Substance 3D painter or to check your graphic driver update (sometimes this is the quickest fix).

 

With that being said, the Creative Cloud version of Substance Painter has a really specific bug that may occur when your region, language or date format don't match with each other.

For example: your region is spain and the language is set to German.

I know it's very specific and we are obviously working on it, but that worths a try !

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
K
Kristina27333293o7omAuthor
Participant
February 17, 2023

Can I please get any help with this? I have postponed my work and all of my clients are waiting, I don't know how to fix this issue. 

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