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keithieweithie
Known Participant
April 11, 2023

Why am I getting Pink / Magenta Shader Preview Spheres???

  • April 11, 2023
  • 6 replies
  • 587 views

I recently downloaded Painter to my Macbook Pro running MacOS 12.6.4. I had to do this since my Windows 10 machine went down.

 

Now, Painter was working smashingly on that Windows system. But, in my Monterey environment, I am getting all sorts of weirdness, not the least of which is pink preview balls. 

 

I went into Shader settings, changed one of those options in the top menu / field, and now the project looks like it should. But, those pink previews are still in the Assets pallette (though the shaders work fine when applied to a model).

 

Also, when I went to sample a color from an image in the Preview application, Preview disappeared. In fact, all of my apps, except for Painter, disappeared, and I was not able to sample the color in the image.

 

Does Adobe not concern itself with Apple users? This is ridiculous.

6 replies

K
keithieweithieAuthor
Known Participant
April 12, 2023

Thank you for clarifying the problem. I'll look into what those min requirements are. This machine was never meant to be workstation, but I am in a pinch right now.

 

Thanks again.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    April 12, 2023

    No problems.

     

    Unfortunately, your Mac OS doesn't meet the minimum requirement for running Substance 3D Painter and this can cause several issues like the pink assets you're experiencing. 

     

    With that being said, we can try multiple things to optimize your projects, but without any guarantee that will work.

    First, I'd try to update the shader with the Resource Updater. Also, while creating a project, make sure your Document Resolution is 1024 or below, but not above. I'd advise you as well to avoid the UV Tile workflow as much as possible. In addition, deactivating the Temporal Anti-Aliasing in the Display Settings should help.

     

    I hope this will help with your problem, but I am afraid I cannot do much more.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    K
    keithieweithieAuthor
    Known Participant
    April 11, 2023

    I am sorry for putting it all into a message, but this site does not take .TXT files.

    K
    keithieweithieAuthor
    Known Participant
    April 11, 2023
    Please download the attached file to view this post
    K
    keithieweithieAuthor
    Known Participant
    April 11, 2023

    Okay... as soon as I get the chance.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    April 11, 2023

    Hello @keithieweithie,

     

    Could you send me your log (help > export log…), so I may take a deeper look into the issue? 

     

    Keep me posted,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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