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T
the outward spiral
Inspiring
April 18, 2024

334.1 MB cloud storage used, but no files or libraries exist.

  • April 18, 2024
  • 3 replies
  • 369 views

My CC cloud storage is completely empty, but there's 334.1 MB of data in use that I can't seem to access in order to delete it.

All locations are empty - "Your files", "Shared with you", "Your libraries", "Deleted", "Lightroom photos", "Mobile creations". I also checked every mobile app to make sure no files were present, and I discovered a couple of Rush projects that didn't appear in CC, so I deleted those as well.

And yet 334.1 MB of data remains.

Also, there's another issue (possibly related) - ever since Adobe ended cloud sync, I've had a red exclamation mark on my CC tray icon (Win 11) and on the cloud icon in the top right corner of the app window (see pics).

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 19, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

T
the outward spiralAuthor
Inspiring
April 19, 2024

Nothing exists in those locations, or their deleted items.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 19, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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