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Participant
February 7, 2023

Acceso limitado a las aplicaciones o servicios de Adobe

  • February 7, 2023
  • 6 replies
  • 1447 views

Tengo problemas para eliminar el mensaje de "Es posible que tengas acceso limitado a las aplicaciones o servicios de Adobe. ¿Cómo lo puedo solucionar? He seguidos todos los procedimientos que me salen en la ayuda y aún así siguen saliendo el mensaje. Ayuda Gracias.

6 replies

Participant
February 1, 2024

Hola yo tuve hoy este problema e intente de todo, pero lo que me funciono es un sistema viejo 

 

el que explican en el post de abajo donde deje el link, la herramienta nueva no me configuraba ningun archivo host este realizo 45. reinicie la pc y funciono. Espero que les sirva 

 

 

https://helpx.adobe.com/es/creative-cloud/kb/fix_host_file.html?x-product=Creative%20Cloud%20Desktop%2F6.1.0.587&x-product-location=Search%3AForums%3Alink%2F3.1.1&code=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.huv7YegLi_H3Y7ewlyBCrvV9mwbzjk-DwhKl3GvHMzIifbxhkSYeqXXpEZILKv-QqQl3O-P-le1jlLJRbOW4Cukl35cEwZB6Clo-n7iKfSxgXUgWYa3Q4gDReByn3SwHW2WAOMUU_7ga9Ox2LFDdAKx3uYulL7vZYKt7oSS-0rKds_F5L0OwVYrSOUZnZVJisBWF0Og2H-GCbfNPvMLLRcE35KQWdwW6llSoVCP8Cus_WXFxV1LvMgkt1hgH4pSjXQW0D54Q3aFTDSqWZgEM2md0n859bdAw-Sppc7Y_lQam8TsjiZsq8ddP5o0Tc9hKclovx0Wufs9rFJ3nB28yag#

kglad
Community Expert
Community Expert
July 5, 2023

then contact adobe support so they can help.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Participant
July 5, 2023

Yes, but none step worked for me, undo all the app, even the creative cloud, I did cleaning and the problem still persists 😞

kglad
Community Expert
Community Expert
July 5, 2023

did you go through the steps in my message?

Participant
July 5, 2023

Hola buenas noches, lograste resolver el problema? yo tengo ese mismo error y no logro solucionarlo

kglad
Community Expert
Community Expert
February 7, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.