Participant

Adobe applications aren't opening

Forum|Forum|1 year ago
December 17, 2024
6 replies
342 views

I just recently got a new computer, requiring me to install new drivers, I thought I got most of the drivers I needed, such as the nvidia Studio drivers, MSI, Etc. Yet my adobe programs are being weird. Adobe Indesign acts like it's starting up, but quickly closes on its own. Adobe Illustrator says an unknown error has occured. Premiere and after affects don't even bother opening, and weirdly Photoshop is the only one having no issues? I haven't explored much on photoshop, so I could be wrong, bit it's the only app opening with no weird issues.

I've tried uninstalling adobe apps, tried restarting the computer, tried digging into app data to see if preferences were causing any issues. I'm about ready to give up. I don't know why nothing is working, I feel like I've followed a lot of tutorials for the past several hours and have gotten nowhere. The only thing I can be thinking of is I'm lacking some important Driver, but I'm not sure what. I'm no computer wiz... I just want to use my adobe applications. Any suggestions I can try?

Others

kglad

Community Expert

thanks fir the update.

D

Dillon22722637o9v5Author

Participant

I Figured it out! Thank god. I just thought it'd be a good idea to put the solution here in case anyone is in the same situation as me.

Something I noticed while trying to trouble shoot the issue was how spotify wasn't working either, It had said it was missing the file "ResampleDmo.DLL" This meant the issue probably stemmed from my computer and not adobe itself. I followed a tutorial on how to install that missing file.
https://www.youtube.com/watch?v=VCGsWXkeUHs

However when I went to open spotify again, once again it was missing a different file. This time the file was "MFPlat.DLL" Once again I searched up a tutorial on how to download that.
https://www.youtube.com/watch?v=mkXQ4Alm2AU

Long story short my computer was missing the Media Feature Pack on my computer. Once I fixed spotify, my adobe applications worked as well.

I'm not sure if the first file was necessary, or included in the Media Feature Pack, but this is how I solved my issue. Thanks for everyone's time, and I hope this post possibly helps someone else!

F

Friendly_Unicorn5089

Participating Frequently

Try going back to Nvidia 566.14 i had the same problem, all openming but not photoshop... lost like 10 hours installing, uninstalling... gone back to 566.14 and it openes again... maybe caused by something else, bnut give it a try

kglad

Community Expert

ntl, manually download the correct (win. 11) installer, after uninstalling and cleaning your computer. your browser may be misreporting your os.

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Dillon22722637o9v5Author

Participant

I tried uninstalling and reinstalling the apps and creative cloud, and it didn't work. I checked my drivers and they don't seem to be having issues. I'm on Windows 11, so I shouldn't need alternative downloads

kglad

Community Expert

did you install the adobe apps using the current cc desktop app?

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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