Participating Frequently

Adobe Photography plan activated but apps are unavailable. Creative Cloud still asks me to purchase a plan.

Forum|Forum|1 day ago
July 27, 2026
3 replies
86 views

I redeemed an Adobe Photography plan code, but Creative Cloud still asks me to buy a plan. The subscription appears on my account with an expiration date, but I cannot access Photoshop or Lightroom.

lizthewizzz

Participant

Same issue today. What is happening adobe?!

kglad

Community Expert

@lizthewizzz

did you check your account, https://account.adobe.com and verify everything is what you expect.

then sign out of the cc desktop app

then exit the cc desktop app and reopen it. sign in with the same adobe id/pass used to confirm your subscription.

J_burt

Participating Frequently

Hi @Grivous I am also dealing with the same thing. I got the free trail and after not seeing it for a while I ended up buying a plan. I tried restarting my own pc and laptop to see if that was the issue. I also tried to uninstall the app and download it again. I also logged out and then logged back in and it still failed to appear.