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Forum|Forum|1 year ago
March 5, 2024
8 replies
439 views

My CC icon on mac(that appears in top menu bar) shows the trianglular ! alert icon but when I open CC there are no alerts/isues that I can find. Version 6.1.0.587 OS ventura 13.6.3

Others

kglad

Community Expert

good to hear.

H

Hayley RabbitAuthor

Known Participant

uploaded

H

Hayley RabbitAuthor

Known Participant

this seemed to work

Kalvyn Rasquinha

Community Manager

Thanks, @Hayley Rabbit . I've logged a ticket for the engineering team to look at the logs.

kglad

Community Expert

also, you can see if a reset resolves the issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

kglad

Community Expert

@Hayley Rabbit

nothing is attached.

H

Hayley RabbitAuthor

Known Participant

AdobeLogs_20240305_011240_587-mac-GS.zxp

Kalvyn Rasquinha

Community Manager

Hi @Hayley Rabbit , can you create and upload a log file and share the uploaded file name here? Instructions on creating the log file are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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