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Known Participant
March 5, 2024

Alert icon

  • March 5, 2024
  • 8 replies
  • 439 views

My CC icon on mac(that appears in top menu bar) shows the trianglular ! alert icon but when I open CC there are no alerts/isues that I can find. Version 6.1.0.587 OS ventura 13.6.3

8 replies

kglad
Community Expert
Community Expert
March 6, 2024

good to hear.

Known Participant
March 6, 2024

uploaded

Known Participant
March 6, 2024

this seemed to work

Kalvyn Rasquinha
Community Manager
Community Manager
March 5, 2024

Thanks, @Hayley Rabbit . I've logged a ticket for the engineering team to look at the logs.

kglad
Community Expert
Community Expert
March 5, 2024

also, you can see if a reset resolves the issue:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


kglad
Community Expert
Community Expert
March 5, 2024

@Hayley Rabbit 

 

nothing is attached.

Known Participant
March 5, 2024

AdobeLogs_20240305_011240_587-mac-GS.zxp

Kalvyn Rasquinha
Community Manager
Community Manager
March 5, 2024

Hi @Hayley Rabbit , can you create and upload a log file and share the uploaded file name here? Instructions on creating the log file are here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html