Skip to main content
kbarre
Inspiring
February 4, 2025

All of my Adobe Cloud Files are missing, and I can't upload .lrcat files.

  • February 4, 2025
  • 4 replies
  • 145 views

We use Creative Cloud to transfer Lightroom Classic projects between offices. As of yesterday, all of our previous Folders and Files are missing (we had a number of .zip files stored, waiting to be worked on). We use bookmarks to access the transfer folders, and we get a "Error 404: Asset not found" message when we try to access those.

 

I tried creating a new folder, which does work, but I can't upload a .lrcat file. I'm given "1 file(s) could not be uploaded. Some filetype not supported" error message.

 

My cloud storage is currently showing "56.3 GB of 100 used," but there are no files anywhere that I can find them. Not even in the Deleted files. I can't find the 56.3 GB of files to delete them.

 

This is a HUGE problem for us. It's how we run our whole business.

4 replies

kglad
Community Expert
Community Expert
February 4, 2025

then wait.  it's probably an adobe issue.

kbarre
kbarreAuthor
Inspiring
February 4, 2025

Tried all of those links previously. We always access via Chrome. Files are still missing, but seem to still be accounted for in my usage amount.

kglad
Community Expert
Community Expert
February 4, 2025
Participant
February 4, 2025

I am having the same issues.  I was able to find my files on my local drive under C:\Users\[username]\Creative Cloud Files Company Account [my @ mail] [my account id I am assuming]@AdobeID.

Generative features in Photoshop are not working as well -- and I know that's due to a server outage at Adobe.  I am assuming the storage issue could be related to that as well.

 

 

[Link to account named "mail" with zero posts removed by moderator]