Participating Frequently

An error as occurred while trying to add Font - Zscaler blocked download

Forum|Forum|3 months ago
October 22, 2025
9 replies
224 views

Hello, we have Zscaler implemented on our enterprise, the download Font functionality is not working because blocked from a ZScaler security rule inherent the OLD browser component used inside Adoble Clooud Desktop App on macos. The user agent string is

Google Chrome (116.x) (Mozilla/5.0 (Macintosh; Apple Silicon15_6_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.190 Safari/537.36 CreativeCloud/6.8.0.821) that is marked as legacy and blocked on ZScaler.Please can update with latest user agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36Thanks

Francesco

Others

kglad

Community Expert

@Francesco27141871i0ni

yes, having the attention if an employee @David__B (and following their suggestion) should help locate the issue.

F

Francesco27141871i0niAuthor

Participating Frequently

Thank you, but I think it's better to leave it in the issues section; perhaps in the ideas section there could be the possibility of passing the user agent as a parameter in the command line for any temporary workarounds.

F

Francesco27141871i0niAuthor

Participating Frequently

I will try to open a support ticket, thank you

kglad

Community Expert

do you want this moved to the cc desktop ideas forum

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Francesco27141871i0niAuthor

Participating Frequently

Thanks, no the problem is generated by old user agent string send to webservices from adobe cloud desktop app that zscaled block because insecure. the actual user agent string is Google Chrome (116.x) (Mozilla/5.0 (Macintosh; Apple Silicon15_6_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.190 Safari/537.36 CreativeCloud/6.8.0.821) this is old.

The latest is Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36. I believe that Adobe need to update Creative Cloud Desktop App to use a most recent web component inside the application.

David__B

Adobe Employee

Hi @Francesco27141871i0ni

Could you please open a support ticket for this issue through the admin console? Our engineering team will need network traffic logs and as well as the Creative Cloud installation logs. This article describes the process for creating a support ticket if needed. https://adobe.ly/4oCvNpz

Thanks,

Dave