Participant

being forced to buy, despite already owning

Forum|Forum|2 years ago
October 6, 2023
6 replies
233 views

i get adobe creator cloud through my college, and it has all the apps on it, like photoshop. i wanted to ger photoshop on my home laptop, so i downloaded creator cloud, but it says i only have the free plan, with the web apps, and not any of the desktop apps. how can i fix this so i can accsess the apps that i actually own?

App installs and updates

J

Jack32765115oha3Author

Participant

Oki doki

kglad

Community Expert

contact your school's plan administrator and let them know you have no subscription under the adobe id you're trying to use. update this afterwards.

J

Jack32765115oha3Author

Participant

When looking at my account, I saw that it showed the free membership and it's apps, and then when I signed out and signed back in, it showed the same thing

kglad

Community Expert

what did you see when checking your account?

J

Jack32765115oha3Author

Participant

that doesn't work

kglad

Community Expert

check your account, https://account.adobe.com

if that shows your subscription, sign out and then back in (using the same adobe id) to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html