Participating Frequently

Beta Tab issue

ViKi_95 · 2026-07-21T15:31:40+00:00

There is no Beta Tab Option, many times CC uninstall and installed, sign out and sign in but still issue not solved

Forum|Forum|7 days ago
July 21, 2026
5 replies
54 views

V

ViKi_95Author

Participating Frequently

Update: I was able to resolve the issue on my Mac Mini M4.

The Beta tab was missing in Creative Cloud even though I was using the latest Creative Cloud Desktop app and the same Adobe account showed the Beta tab on another computer.

What fixed it for me:

Closed the Creative Cloud Desktop app.
Opened Finder and navigated to:
/Library/Application Support/Adobe/OOBE/configs
Deleted the ServiceConfig.xml file.
Relaunched the Creative Cloud Desktop app.

After doing this, the Beta tab appeared again.

I'm posting this in case it helps other Mac users, especially those using Apple Silicon Macs such as the Mac Mini M4.

kglad

Community Expert

that’s clearly explained here, https://helpx.adobe.com/creative-cloud/apps/troubleshoot/known-and-fixed-issues/beta-apps-unavailable-creative-cloud-desktop-app.html

Stan Jones

Community Expert

@kglad,

Good link. That’s a 7/3/26 date. Do you know if it is a revised version? Or brand new?

Stan

Stan Jones

Community Expert

This has happened before, only some users. Never did figure out why; the Beta tab just reappeared one day:

Stan

Peru Bob

Community Expert

@ViKi_95

New link:

https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

Peru Bob

Community Expert

Try resetting the CC App.

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html

V

ViKi_95Author

Participating Frequently

thanks and I tried resetting as you said, but it didn't work as expected, then when I open both the links you gave, Forbidden (You Don't have permission to access this resource) 👇

Peru Bob

Community Expert

@ViKi_95

The links do seem to be dead now. I’ll find new links. Thanks

Peru Bob

Community Expert

Does your computer meet the minimum requirements for the beta?

Is it there if you scroll down?

V

ViKi_95Author

Participating Frequently

I'm using a Mac Mini M4 with 24GB RAM, and the Beta tab does not appear in the Creative Cloud app. However, I'm also using another system with 16GB RAM, and the Beta tab is available there in the same Creative Cloud app.

Since the 16GB system has access to the Beta tab, I don't think this is related to the minimum system requirements. Does anyone know why the Beta tab would be missing on the Mac Mini M4 but available on the other machine?

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