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Participant
January 21, 2024

Can´t access my programs and my subscription is not there anymore...

  • January 21, 2024
  • 1 reply
  • 141 views

I can´t use my adobe programs anymore, when I log into my account it tells me that I need to purchase the adobe creative cloud abo. What I did years ago... so I have not ended my subscription or anything. 

Usually it continues automatically if you don´t cancel it... so is it a current problem that more

users are having or whats wrong with it?

And yes I restarted my mac book, logged in and out already... etc.

Let me know!

 

Thanks

Ruby

1 reply

kglad
Community Expert
Community Expert
January 21, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location