Participant

Can't EVEN Reinstall Adobe Creative Cloud on my Desktop anymore.

Forum|Forum|1 year ago
February 25, 2024
4 replies
304 views

There was some sort of issue today with the latest windows update and I went in and tried to update the Adobe Creative Cloud and ever since then. It's telling me that another installer has been running which I have zero other installers running for Creative Cloud. I am running on a windows 10.

Device name DESKTOP-SILE2DJ
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 22H2
Installed on ‎12/‎14/‎2020
OS build 19045.4046

kglad

Community Expert

assuming nothing adobe cc is currently installed on your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.