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Known Participant
June 10, 2026

Can't Upload MP4 to Creative Cloud Library

  • June 10, 2026
  • 2 replies
  • 28 views

Hello! For the past two days, I haven’t been able to upload MP4 files to Creative Cloud Library. Files will look like they’re uploading but then will immediately disappear. I’ve tried searching for the files to see if they might’ve uploaded to a different location unintentionally (which happens sometimes), but they are nowhere to be found in CC Library. These are small files, and we have plenty of other (and also larger) MP4 files loaded into CC Library already. Within this same timeframe, I also uploaded image files to CC Library without any problem. So, I’m not sure why this issue with MP4 files is now occurring. Any advice or help is greatly appreciated. Thank you!

    2 replies

    kglad
    Community Expert
    Community Expert
    June 11, 2026

    use your mobile phone’s browser to check 

    Known Participant
    June 11, 2026

    To check what - whether the MP4 loaded into the library? If so, I just checked on mobile, and it’s not there. Again, I’m not having any issues with adding images - only MP4 files. In the past, I have not had issues adding MP4 files - this is a new/now problem.

    kglad
    Community Expert
    Community Expert
    June 12, 2026

    reset the cc app:

     

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

     

     

    kglad
    Community Expert
    Community Expert
    June 10, 2026

    use a browser. 

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

    Known Participant
    June 10, 2026

    Sorry, I should’ve mentioned that I tried that already, and it didn’t work. I also used to have a different user interface when I accessed the libraries via browser, but now it just looks like the desktop app but with less functionality.

    kglad
    Community Expert
    Community Expert
    June 11, 2026

    so, you can upload the mp4 to your cc files, but can’t add it to a particular library?