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Participant
September 12, 2026

Can't verify subscription

  • September 12, 2026
  • 7 replies
  • 26 views

I am using an apple m1 2020 macbook pro running tahoe 26.6.2. I have been using adobe products fine for years on this subscription on this computer. Last week, out of nowhere with no settings change or deletion of any kind, my adobe apps all started giving me “cannot verify subscription” error messages and now I can no longer use any of my apps. I’ve seen 204, 201 and error code 20400. Currently getting 20400. 

 

Things I have tried:
-Checking clock
-Uninstalling all adobe apps and reinstalling
-Logging in on different adobe accounts (so it is a computer issue, because I can use my account on other devices fine, and NO adobe accounts work on this computer)
-Creating a new user on the computer
-Checked host files
-Verified firewall was not the issue- successfully got the “pong” page

-GlobalSign Root CA certificate check

Thank you so much for the help!

    7 replies

    kglad
    Community Expert
    Community Expert
    September 12, 2026

    check your account, https://account.adobe.com

     

    does it show your subscription(s)?

    Participant
    September 12, 2026

    Hello,

    Yes that is not the issue. My subscription works on other devices. No adobe accounts will work on this specific device despite working fine for years. 

    kglad
    Community Expert
    Community Expert
    September 13, 2026

    then sign out of the cc desktop app using the same id/pass used to confirm your subscription:

     

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    Peru Bob
    Community Expert
    Community Expert
    September 12, 2026
    Participant
    September 12, 2026

    Thank you ​@Peru Bob I have now completed that. 

    Peru Bob
    Community Expert
    Community Expert
    September 12, 2026

    @default4tlqnhmtxerl 

    Did that fix it?