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Participant
January 13, 2024

Cannot log into Creative Cloud

  • January 13, 2024
  • 2 replies
  • 292 views

When I try to log into Creative Cloud, it does so for about 30 seconds, then the error pops up: "Something went wrong, please refresh the Creative Cloud app to continue" and when I click refresh it just logs me out and the cycle repeats.

 

Similarly, when I try to use an app (Audition) it asks me to log in and I so I do, but then it says "Are you sure you're connected to the internet?" and the following:

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.
 
I chatted into customer service and they replied:
 

 

Anyone have a similar issue or know how to fix this? 

 

Thank you! 

 

2 replies

Kalvyn Rasquinha
Community Manager
Community Manager
January 16, 2024

Hi @Mary34779357289x , what OS version are you running?

kglad
Community Expert
Community Expert
January 13, 2024

can you update your cc desktop app?