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Participant
October 17, 2023

CC claims Substance Painter is not Compatible

  • October 17, 2023
  • 4 replies
  • 1307 views

Hello,

 

I can't download Substance Painter to my device, Creative Cloud is telling me it "doesn't work on this device". The download button is replaced with a grey warning that reads "Not Compatible". I checked the hardware requirements page and all of my specs should be compatible with Substance Painter. Any ideas?

 

System info:

Intel i9-9900K 3.6 GHZ

NVidia 3060 ti

32 GB Ram

Two 2TB SSDs, one m.2 and one SATA

Windows 10 home build 18362.1256

4 replies

jane-e
Community Expert
Community Expert
October 21, 2023

 

@Kirwan32990496fvxy  wrote: Windows 10 home build 18362.1256

 

 

See the Recommended or Optimal (not minimum) requirements here:

https://helpx.adobe.com/substance-3d-painter/getting-started/system-requirements.html

 

Jane

 

kglad
Community Expert
Community Expert
October 20, 2023

you need to update your os

Participant
October 20, 2023

Windows 10 Home, version 1903

kglad
Community Expert
Community Expert
October 18, 2023

what's your os version?