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Participant
August 29, 2025
Open for Voting

CC Desktop displays weirdly

I've had this problem with the CCdesktop app displaying ver weirdly for quite a while. I've plugged away trying to find a solution myself for ages but it won't go away. There is also a problem with library syncing where have to enter the app and click on the files before they start to sync (very slowly) in Photoshop. I don't get this type of display problem with any other app, just CC desktop.

All apps/drivers are up to date on Win 10.

Thx in advance.

 

2 replies

kglad
Community Expert
Community Expert
August 29, 2025

make sure you're using your video card's studio (not game) driver.

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Tarun Saini
Community Manager
Community Manager
August 29, 2025

Hi @WaynePearson,

 

Thanks for reaching out! We're sorry to hear about this. Please try using the Creative Cloud Cleaner tool to uninstall the app- https://adobe.ly/3JX0uXd, and after that, try installing it again to check if that helps.

 

Let us know if that helps, then will move forward with the Photoshop issue.

 

Regards,

Tarun

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