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Participant
October 24, 2023

CC File Syncing Lag?

  • October 24, 2023
  • 4 replies
  • 376 views

Hi Crew, 

I work on a team of 4 creatives, all using individual .indd files for magazine layouts.

Our magazines (2) usually run about 128 pages each, every month.

We have a proofreader, a production coordinator and two designers all accessing the documents.

We all work in the same office on the same internet speed (high speed).

We are having (increasing) issues with file sync.

Sync says it's up to date on each Mac, we assume we're ok to open pages as the file sync is up to date. Then, the file conflicts begin.

 

It's like Sync is going to sleep on some of the Macs and only forced to check/sync when a page is opened and saved locally, then sync "wakes up" and conflicted files pop up.

 

We've restarted, all Macs and repaired all Creative Cloud apps. The next step would be to uninstall and reinstall all Creative Cloud on all machines? 

 

Is anyone else having the same problems?

 

Thanks 

 

 

4 replies

Gurdeep.Singh
Adobe Employee
Adobe Employee
October 26, 2023

Hi @dylang52876830 

 

Can you please share the details below with me in a DM ?

 

1) Run adobe log collector tool from the link below and share the log file

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

2) Adobe IDs of the users

3) Name of the files for reference

 

Please share the details in a DM, kindly do not share the details publically

kglad
Community Expert
Community Expert
October 25, 2023

do you see any problem when you check your files on adobe's cloud documents website?

Participant
October 25, 2023

Cloud Documents are being affected (conflicted files) 

What is causing the conflicts is beyond me.

I set up a page change (drew a box on an .indd doc) on one computer and let it sync, then looked to the other computers, of which one of four updated in a minute or two, the other computers only sync once an .indd file is opened and saved, sync is forced to sync/refresh?

kglad
Community Expert
Community Expert
October 25, 2023

what part of the cc sync files are causing a problem?  libraries, local sync folders? cloud documents?