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Colours Glitching in CC Desktop App

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When I open the Creative Cloud Desktop app, the colours glitch massively to the point of often becoming unreadable - anyone else experienced this? The colours chnage and flicker as i move my mouse around the screen. Issue does not appear in a monitor view on OBS so I am thinking it may be an issue with Nvidia's RTX auto HDR feature as OBS forces SDR howeve rmy monitor is HDR1000. Using Nvidia Driver 576.52 on an RTX 3070.

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asg66

Participant

To turn off RTX Dynamic Vibrance, open the NVIDIA App, navigate to the Graphics tab, and toggle the feature to Off under Driver Settings. You can do this globally or configure it on a per-game basis

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Menaka_Korean5335

Participant

open the nvidia descktop app from the bottom right on the taskbar. then go to nvidia graphics option on the left and then go to global settings - find the RTX HDR option and turn it off. it will fix the issue 100% guarantee.

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zaid7655

Participant

can u tell me how to do that

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Tarun Saini

Community Manager

Hi @zaid7655,

Thanks for reaching out! We're sorry to hear about this. Please ensure all the drivers are updated. Also, check if you're on an updated version of the operating system.

Did you try restarting the device to check if that helps? Also, try using the Creative Cloud Cleaner tool to uninstall the app using the link- https://adobe.ly/4kDJult and reinstall it again.

Let us know if that helps.

Regards,

Tarun

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kglad

Community Expert

thanks for that info.

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jackswood2324Author

Participating Frequently

After a clean install of the driver, the issue was fixed as all customizations were reset. After re-enabling features one by one, the issue seems to be caused by Nvidia's "RTX Dynamic Vibrance" Setting

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Peru Bob

Community Expert

No. Choose Custom Installation and the option for a clean installation will be there.

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kglad

Community Expert

ddu is a cleaner install. use it.

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J

jackswood2324Author

Participating Frequently

Do you reccomend using Nvidia's "CLean Install" installation mode or using DDU?

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Peru Bob

Community Expert

Try rolling back to an earlier Studio driver.

Make sure to choose a clean installation.

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kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

and restart your computer

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