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July 8, 2026

Comment notification emails showing raw HTML

  • July 8, 2026
  • 0 replies
  • 7 views

Starting recently, the email notifications I receive when someone comments on a shared PDF review are displaying raw HTML markup instead of clean text. Each comment shows up wrapped in a literal <pre style="font-family:Arial, Helvetica, sans-serif; white-space:pre-line;"> tag, and apostrophes render as the HTML entity ' (so "that's" appears as "that&#39;s").

The comments themselves are fine — when I open the review in Creative Cloud / Acrobat on the web, everything displays normally. The problem is only in the notification email body, which suggests the email template is failing to decode/render the HTML before sending (looks like a double-encoding issue introduced on Adobe's side).

Details:
- This is on comment notifications for a shared PDF review ("You have X new comments on [filename]").
- It started recently — it was rendering correctly before.
- Nothing changed on my end (same email client, same account).
- Affects the email body only; the actual comments and the PDF are unaffected.

Is anyone else seeing this? And can Adobe confirm whether this is a known regression in the notification email template? Happy to provide a screenshot (attached).