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Consultation solde crédits IA generative

8 replies
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Bonjour,

depuis quelques semaines je ne peux plus consulter le solde de mes crédits d'IA générative dans Creative Cloud.

Voir le message en piece jointe.

que se passe-t-il ?

Others

kglad

Community Expert

good to hear, and thanks for the update.

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J

jean-paul30135946sdelAuthor

Known Participant

Yes it works !!

Envoyé à partir de Outlook pour Android

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kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to check https://account.adobe.com

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J

jean-paul30135946sdelAuthor

Known Participant

I'am using desktop app and then my account.

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kglad

Community Expert

@jean-paul30135946sdel

are you using the cc desktop to view that screenshot or are you checking your adobe account page or something else?

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J

jean-paul30135946sdelAuthor

Known Participant

Hi Tarun and kglad,

Thanks for your answer.

I did all of that... but unsuccessfully !

I always get the same message...

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kglad

Community Expert

and reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Tarun Saini

Community Manager

Hi @jean-paul30135946sdel,

Thanks for reaching out! We're sorry to hear about this. Please try signing out and signing back in again to see if that resolves the issue.

Regards,

Tarun

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