Known Participant

Consultation solde crédits IA generative

Forum|Forum|8 months ago
October 24, 2025
8 replies
142 views

Bonjour,

depuis quelques semaines je ne peux plus consulter le solde de mes crédits d'IA générative dans Creative Cloud.

Voir le message en piece jointe.

que se passe-t-il ?

Others

kglad

Community Expert

good to hear, and thanks for the update.

J

jean-paul30135946sdelAuthor

Known Participant

Yes it works !!

Envoyé à partir de Outlook pour Android

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to check https://account.adobe.com

J

jean-paul30135946sdelAuthor

Known Participant

I'am using desktop app and then my account.

kglad

Community Expert

@jean-paul30135946sdel

are you using the cc desktop to view that screenshot or are you checking your adobe account page or something else?

J

jean-paul30135946sdelAuthor

Known Participant

Hi Tarun and kglad,

Thanks for your answer.

I did all of that... but unsuccessfully !

I always get the same message...

kglad

Community Expert

and reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Tarun Saini

Community Manager

Hi @jean-paul30135946sdel,

Thanks for reaching out! We're sorry to hear about this. Please try signing out and signing back in again to see if that resolves the issue.

Regards,

Tarun

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