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Participant
August 21, 2024

Creative Cloud access error

  • August 21, 2024
  • 7 replies
  • 287 views

Yesterday, I purchased an Adobe package and installed the Creative Cloud application. Since yesterday, I've been having an issue with it—I'm constantly seeing a message that access may be restricted, which is causing the applications not to work properly. I have reinstalled Creative Cloud, installed the trial version repair tool, updated drivers, checked for Creative Cloud updates, and even verified the payments. Everything should be fine, but the error persists.

7 replies

kglad
Community Expert
Community Expert
August 21, 2024

ok. reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

R3dH34dAuthor
Participant
August 21, 2024

I dont have any, because i got adobe by myself with students discount but not through my university. Like, i dont have team, i only have discount for students for one year. When i checking admin with this link you send me, there isnt any tab with "adobe for team". So i guess its a diffrent case? Im not sure, sorry:(

kglad
Community Expert
Community Expert
August 21, 2024

who's your admin!

R3dH34dAuthor
Participant
August 21, 2024

what if i paid for my subscription as a single person but just with discount for students? so i dont have a team or something

kglad
Community Expert
Community Expert
August 21, 2024

it may be.

 

check your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

 

if your admin is not you, contact your admin.  if it is you, update this.

R3dH34dAuthor
Participant
August 21, 2024

I have subscription for students, is it a reason why i am having this?

 

kglad
Community Expert
Community Expert
August 21, 2024

do you have a teams, enterprise or education subscription?