creative cloud account

I received an email my Photo plan was going up from 9.99 to 14.99 plus tax in december but if I paid annually it would be 119.88. I logged into my account followed instructions clicked on change to annual billing only to get repeated errors. I tried the chat and after waiting for a human first thing i am asked so you want to cancel your account can I ask why. I was where did you get that from. Got tired of waiitng ten mins each time for a reply I called the customer service. Got another guy barely speaks english and his comprehension was even worse. Got very frustrated with is responses and asked for a supervisor which he wasn't willing to do. hung up he called me back telling me some more nonse wanting to cancel my account and I tried telling him I calling because the change button on my account was giving me an error. I asked again to speak to a supervisor in the US he kept on witrh god knows what I told him I just wanted to speak to a supervisor have them call me back. No call back just an email case is closed! Horrible customer service shame on you Adobe for treating customers like that. I been a PS and LRC customer since they existed! I have done countless surveys for adobe never receiving anything for them yet this is the way I get treated. I'll try the button again in a week in the mean time I'll be shopping for new software with better customer support! Gone are the days when you could call Adobe and speak with a coherent human!