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Participant
January 18, 2024

Creative Cloud and all associated application keep asking to access account.

  • January 18, 2024
  • 5 replies
  • 138 views

As per subject, any application or Creative Cloud I start when I turn the PC on will ask mail and password to my account.
If I shut down the PC, I'll have to access again. This has started a couple days back.
I removed all devices and kept only the one I'm on  now.

Any clue?
Thanks!

5 replies

kglad
Community Expert
Community Expert
January 18, 2024

yes, av = antivirus is the most common culprit but any security app and even space savings apps among others can cause the problem.

Participant
January 18, 2024

I only have windows security, no anti-virus if that is what you mean.

kglad
Community Expert
Community Expert
January 18, 2024

oh, my misread.

 

something on your computer (typically av) is corrupting your stored adobe sign-in credentials when your shut down or start up your computer.

Participant
January 18, 2024

Hi, thanks for your reply.
I wrote I'll have TO access again.
After a restart, usually on a new day, I have to sign in again to either Cloud or Photoshop.

kglad
Community Expert
Community Expert
January 18, 2024

what do you mean by, "if i shut down the pc, i'll have access again"?

 

how do you access with your pc shut down?  do you have another device you are using?  do you mean you restart your pc? something else?