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leo.r
Community Expert
Community Expert
July 13, 2023

Creative Cloud app causes serious bug on macOS 14 Sonoma beta

  • July 13, 2023
  • 15 replies
  • 3721 views

On macOS 14 Sonoma (currently in beta), the Adobe Creative Cloud app causes a serious issue.

 

Bug Description

 

Once the Creatice Cloud app is launched, the following problem starts happening in ALL apps:

 

If you trigger a Save dialog one way or another, the app's icon starts bouncing in the Dock and the app isn't the frontmost process anymore. That is, it doesn't respond to keyboard until you manually bring the app back into focus by either clicking the Save dialog, app window, or the app icon in the Dock.


The same issue also happens when calling the Open dialog (in which case the icon doesn't bounce in some apps, but the app is still not responding to keyboard until you bring it back to front manually).

The bug prevents users from performing regular operations related to saving/opening documents such as specifying the file name, or cancelling the dialog etc. (until you manually bring the app back to the front).

 

Additional Info

 

-The problem affects absolutely all apps of any maker (Apple, Adobe, Microsoft and everything else).

 

-The problem only starts once the Adobe Creative Cloud is launched. No issues prior to that.

 

-Once the problem starts, it never goes away. You can quit the CC app and even kill every process that contains "adobe" and "creative" in Activity Monitor: the problem still remains.

 

-Happens in the latest beta 3.

 

 

Sonoma is, obviously, still in beta so bugs are still expected. So hopefully Apple and Adobe will work on it and fix it before Sonoma is released.

15 replies

Kalvyn Rasquinha
Community Manager
Community Manager
July 16, 2023

Hi @leo.r, thanks for alerting us about this issue. We'll keep an eye out as part of our testing and also monitor if Apple resolves the issue in subsequent drops.

kglad
Community Expert
Community Expert
July 16, 2023

thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
July 15, 2023

@kglad: yes, of course I'm aware that Creative Cloud isn't officially compatible with beta versions of macOS. plus I'm running the beta version on a test drive so this bug isn't a problem as long as Sonoma is in beta.

 

i posted this info to make Adobe aware of this potential problem so that they look into this and address the issue, if needed, in cooperation with Apple.

kglad
Community Expert
Community Expert
July 15, 2023

you should check specs unless you're prepared for problems, https://helpx.adobe.com/creative-cloud/system-requirements.html

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
July 15, 2023

Additional info:

 

While on my machine the issue is triggered by Creative Cloud, some users experience this issue without Creative Cloud as well:

https://forums.macrumors.com/threads/severe-bug-in-sonoma-save-open-dialog-triggers-bouncing-icon-app-must-be-manually-brought-back-to-front.2395760/