Creative Cloud App Display issue

Hi Tarun,

I see it all the time. I have done every iteration of the uninstall
reinstall except uninstalling Lightroom and Photoshop. I will use the
backup method you describe for the LR and PS and do a full clean install
and report back.

Sejal

Hi @SejalPatelMU, thanks for reaching out. Would you mind telling us when have you been seeing this issue? Have you tried repairing the Creative Cloud Desktop Application to check if that makes any difference? 

You may also try uninstalling and reinstalling the Creative Cloud Desktop Application through the Cleaner Tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Note: Before uninstalling and reinstalling the App, you can back up the preferences of the apps which you want. Here are the links below.

For Photoshop: https://helpx.adobe.com/in/photoshop/using/preferences.html

For Lightroom:  https://helpx.adobe.com/in/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Let us know if that helps.

 

Regards,

Tarun