Creative Cloud Core Service high CPU usage

Hi @Braden Brook,

Please have your license checked and updates checked.

Reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R

If that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

If that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


If that fails, do a clean cc install carefully following each applicable step:

Uninstall every cc app, including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

Then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Check for, and if available, update your os.

Restart your computer (don't skip this)

Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Use the desktop app to install your CC programs/trials.

You could try the above troubleshooting steps if the issue persists. Please refer to the article link below:

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

Please let us know if any of the above steps help you resolve the issue.

Thank you,

Neelam