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Participant
September 2, 2026

Creative Cloud Desktop Error 190 on fully updated Windows 10 22H2 – KANC 7.0.7.25

  • September 2, 2026
  • 15 replies
  • 119 views

Creative Cloud Desktop fails to update with Error 190 on Windows 10 Pro 22H2 (OS build 19045.7663).

The installer attempts to install Adobe Native Client (KANC) 7.0.7.25, but the installation fails during the OS requirement check.

The installation log reports:
“Sanity check for installation failed. Current OS version 10.0.19045 doesn't satisfy OS requirements.”
“Error occurred in install product workflow with error code 190.”

Windows Update is fully up to date.

Troubleshooting performed:
- DISM /Online /Cleanup-Image /RestoreHealth completed successfully.
- SFC /scannow found corrupted files and repaired them successfully.
- Creative Cloud Desktop was repaired.
- Creative Cloud Desktop was removed using the official Adobe Creative Cloud Cleaner Tool, selecting “Creative Cloud only”.
- Creative Cloud Desktop was reinstalled using Adobe's official Windows 10 64-bit installer.
- Error 190 persists after the clean installation.

The installer successfully connects to Adobe servers and receives HTTP 200 responses before failing at the OS requirement check.

Photoshop and Illustrator are installed and currently work normally.

This PC cannot officially upgrade to Windows 11 because the hardware does not meet Windows 11 requirements.

Please investigate why KANC 7.0.7.25 rejects Windows 10 22H2 build 19045.

    15 replies

    Participant
    September 6, 2026

    I came here with the same issue that popped up 2 days ago, to find others complaining, good to know i’m not alone

    kglad
    Community Expert
    Community Expert
    September 6, 2026

    @moath_3932 

     

    unfortunately, there are several known causes of the 190 error that require troubleshooting to pin down.

    DigitalCoffee101
    Inspiring
    September 2, 2026

    I just opened creative cloud desktop to see this 190 error 10 minutes ago. it was working just fine yesterday.

    Peru Bob
    Community Expert
    Community Expert
    September 2, 2026
    Participant
    September 2, 2026

    No, I’m not trying to install Premiere Pro. The issue is with Creative Cloud Desktop itself.

    kglad
    Community Expert
    Community Expert
    September 2, 2026

    @marta36206164msz4 

     

    did you install the cc desktop app using compatibility mode?