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pierret18811376
Inspiring
June 19, 2023

Creative Cloud desktop file synchronisation problem

  • June 19, 2023
  • 8 replies
  • 483 views

About Creative cloud desktop, I have all the time a file synchronisation activity.

Result : it takes bandwith on my internet connexion and 15/20% of the CPU.

 

Here is the version of the creative cloud desktop :

 

    8 replies

    P
    pierret18811376Author
    Inspiring
    June 21, 2023

    I understand that you have not this problem on your computer, but it could be a bug for people other than you.

    Please redirect this issue on "bug" as I had chosen at the begining.

    I thank you for your help, but I will wait an update for the creative cloud desktop.

    Meanwhile, I have found this workaround : I stop the synchronisation, then I restart it and it works again (I have only to do that after each restart of the computer). 

    P
    pierret18811376Author
    Inspiring
    June 20, 2023

    I have made Control+ALT+R, but the problem is always here (synchronisation all the time).

    According to you, it is not a bug ?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 20, 2023

    not likely a bug.  there's something particular to your system causing the problem. eg, i don't see the problem and most users don't see the problem.

     

     

    repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 20, 2023

    what if you just reset the app instead of pause/restart sync?

     

    to reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

     

    <moved from cc desktop bugs>

    P
    pierret18811376Author
    Inspiring
    June 20, 2023

    By example, on https://assets.adobe.com/  I have no files to synchronize.

    I have noticed anoter thing :

    1) Inside the creative cloud desktop, if I stop the synchronization, and if I restart the synchronization, the synchronisation stops and I can see that the synchronisation of files is "up to date".

    2) But, then, I restart my computer and see that again the synchronisation problem is back (it synchronize all the time, even if there is no files to synchronise).

    So I am all the time obliged to stop and restart the synchronisation inside creative cloud desktop.

    P
    pierret18811376Author
    Inspiring
    June 20, 2023

    I gone in all locations you have mentioned, and I have only found "PDF files with signature" in adobe document cloud.

    But I don't understand why creative cloud does not stop the synchronisation, by using my CPU all the time at 15/20%.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 19, 2023

    to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

     

    https://assets.adobe.com  (be sure to check "launch more" here)

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

    P
    pierret18811376Author
    Inspiring
    June 19, 2023

    You are right : something is failing to sync.

    But inside creative cloud desktop, the only app installed is : Adobe Acrobat Pro.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 19, 2023

    something's failing to sync. see if you can pinpoint it.

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