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Rudy CH
Inspiring
September 9, 2022

Creative cloud desktop file syncing

  • September 9, 2022
  • 17 replies
  • 1060 views

Creative cloud desktop file syncing is preventing PC to go sleep.

After I pause it , all is fine
I have latest version, it worked before opgrade

17 replies

Rudy CH
Rudy CHAuthor
Inspiring
September 9, 2022

OK, here is a link, hope it work,...have no idea what am I doing.


 

https://shared-assets.adobe.com/link/f8d1894f-f14a-4b08-43dc-35cb8a052dd1

Rudy CH
Rudy CHAuthor
Inspiring
September 9, 2022

how I do that?

 

Tarun Saini
Community Manager
Community Manager
September 9, 2022

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file via private message. 

Rudy CH
Rudy CHAuthor
Inspiring
September 9, 2022

here it is:

 

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220909_013612_635-win-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

 

Rudy CH
Rudy CHAuthor
Inspiring
September 9, 2022

OK, it was upload 

Rudy CH
Rudy CHAuthor
Inspiring
September 9, 2022

Well, i contacted DELL at first, then twice Microsoft, and they sugested me hundered think,  non work, so I just observing task manager and relize Adobe Cloud is on the top, so I closed it and it start working. Then I try pouse sinc and still working,...no problem for me now, just reporting.

Thanks, I try to submit a log
My OS is Windows11 latest build

Tarun Saini
Community Manager
Community Manager
September 9, 2022

Hi there,

 

We're sorry to hear about your difficulties. Would you mind telling me about the version of the operating system you're using? What all troubleshooting steps have you tried so far? Collect the Logs from your machine through the Adobe Log Collector tool. Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file via private message. We can share the info with the product team so that they can investigate the issue further.

 

Regards,

Tarun